Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase from Waterless Toilet Shop. Please note that we do not refund or exchange any purchases made from other sellers. 

Please do not send your purchase back to the manufacturer unless explicitly guided so.

There are certain situations where only partial refunds are granted:

• Products with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment, minus a 10% restocking fee, unless the return is due to a defect or error on our part. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Restocking Fee

All returns are subject to a restocking fee of 10% of the purchase price. This fee will be deducted from your refund amount.

The restocking fee covers the costs of inspecting, repackaging, and restocking the returned item. Please note that this fee applies to all returns except in cases where the return is due to a defect or error on our part.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@waterlesstoiletshop.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are purchased within the past 30 days or defective or damaged. If you need to exchange it for the same item, send us an email at info@waterlesstoiletshop.com and instructions will follow.

Shipping returns

To return your product, you should mail your product to:

OzFin Ventures LLC
2041 Pabco Rd
Henderson, NV 89011
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and restocking will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@waterlesstoiletshop.com for questions related to refunds and returns.